ExxonMobil Chemical Company has recently made a number of customer-focused investments for its specialty elastomers portfolio in the rapidly growing Asia Pacific region.
Customers in mainland China can now buy the full portfolio of Santoprene™ thermoplastic vulcanizates (TPVs) from inventory stocked in China using local currency. Other ExxonMobil brands such as Vistamaxx™, Vistalon™ and Exact™ specialty elastomers are also available.
"We have been selling Santoprene TPVs in China for over 20 years and are committed to helping customers grow. The customer profile has changed significantly during this time, with large global companies now located there," said Loic Vivier, specialty elastomer commercial manager, ExxonMobil Chemical. "In order to meet their needs effectively, our warehouse operations in Shanghai now stock our portfolio of Santoprene grades that may be specified by original equipment manufacturers worldwide."
"Customers in China who are part of a global supply chain can now order directly, knowing they will get broader choice and improved service," said Vivier. "We will also continue to use our valued distribution network to meet the needs of smaller customers." Products sold in China are sourced from ExxonMobil's world-scale plants in Baton Rouge, La.; Notre Dame de Gravenchon, France; Cologne, Germany; Newport, Wales and Pensacola, Fla., all of which are either ISO 9001:2000 or TS 16949 certified.
As well as benefiting from the flexibility of a broader selection of grades as their needs change, customers will gain from more efficient service, faster delivery and reduced inventory requirements.
"Having direct access to a broad portfolio of Santoprene TPV grades and fast electronic customer clearance enables us to operate with much greater efficiency. Shorter lead-times and reduced minimum order quantities give us, and our customers, more flexibility. This automated purchasing process is saving time so that we can focus on our core business," said Tao Wang, senior purchaser at First Engineer, Shanghai.
To support this growing market, ExxonMobil has increased the number of sales, technical support and marketing personnel in China and other countries in the Asia Pacific region. This growth in support will cover ExxonMobil's full specialty elastomer portfolio of Santoprene TPVs, Vistamaxx specialty elastomers, Vistalon EPDM (conventional and metallocene catalyst), Exxelor™ modifiers and Exact plastomers.
Other investments in the region include a specialty polymers laboratory in Bangalore, India for fabrication development and testing, and the Polymers Automotive Applications Center in Kawasaki, Japan. Additionally, ExxonMobil has recently announced the construction of a second world-scale petrochemical complex in Singapore which includes a 300,000 tons-per-year specialty elastomers unit.